At Kirkify AI ("we", "us", or "our"), we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting a refund.
You may request a refund within 10 days from the date of your purchase. After this period, refund requests will not be accepted.
To be eligible for a refund, the following conditions must be met:
- Unused Credits: For credit purchases, the credits must remain unused in your account.
- Technical Issues: If you experienced technical problems that prevented you from using our service, and our support team was unable to resolve them.
- Billing Errors: If you were charged incorrectly or multiple times for the same purchase.
- Credits that have already been used to generate images or videos
- Dissatisfaction with AI-generated results (as AI outputs can vary)
- Change of mind after using the service
- Subscription renewals (you can cancel anytime to prevent future charges)
To request a refund, please email us at support@kirkify.io with:
- Your registered email address
- Order/transaction ID
- Detailed reason for the refund request
- Any relevant screenshots or documentation
- We will review your request within 5 business days
- If approved, refunds will be processed to your original payment method
- Please allow 5-10 business days for the refund to appear in your account
- You will receive an email confirmation once the refund is processed
For subscription plans:
- You can cancel your subscription at any time from your account settings
- Cancellation will take effect at the end of your current billing period
- No refunds will be provided for partial subscription periods
- You will retain access to your subscription benefits until the end of the paid period
If you have any questions about our refund policy, please contact us at support@kirkify.io.
Last Updated: January 26, 2026